Shipping & Delivery

We aim to dispatch all orders within 1-2 working days, however this may be slightly longer during particularly busy periods. Please be assured our customer service department will keep you updated at all times on the progress of your order. You will receive an email notification once your order has been dispatched. The shipment confirmation email will provide you with the relevant tracking information where this service has been selected.

Delivery Charges

USA
Free Shipping on orders over $25.00
Standard Shipping – $9.95
Expedited (orders placed Mon-Thur before 1pm, excludes Rugs) – $29.95

EU
Free Shipping on orders over $150.00
Standard Shipping – $9.95
Express Shipping – $29.95

Rest of World – exclusions apply*
Free Shipping on orders over $150.00
Standard Shipping – $14.95
Express Shipping – $45.95

For international orders under $150 shipping costs are calculated by volumetric weight and will be added to your order at checkout.

For orders outside the US the purchaser may incur additional import duties and custom charges. These are levied at the port of ingress and are the responsibility of the purchaser.

Please note: as all of our products are made from natural materials it is the purchaser’s responsibility to check any import restrictions for the delivery country.

Methods of Delivery

All orders are sent by USPS or by courier service (UPS, DHL, FedEx or Chronopost). As our couriers will require a signature on delivery, if you are not normally at home during the day please supply an alternative address such as your work address, or instructions on where your parcel can be safely left, for example with a neighbour. A card will be left to re-arrange delivery if no one is at home to receive your order.

For international deliveries, USPS works in conjunction with the local postal service of each country.

Delivery Times

US

  • Standard Delivery: 5-7 business days
  • Expedited Delivery Tracked + Signed For: 2-3 business days

Europe

  • Standard Delivery up to 7 working days depending on your local postal service.
  • Expedited Delivery, tracked and signed for, up to 2 working days.

International

  • Standard Delivery up to 7 business days depending on your local postal service.
  • Expedited Delivery, tracked and signed for, up to 5 business days.

*To offer the best service we send all overseas orders by DHL Express. We offer free worldwide shipping on orders over $150 except to the following countries: Kuwait, Jordan, Oman, Saudi Arabia, United Arab Emirates and Qatar. For international orders under $150 shipping costs are calculated by volumetric weight and will be added to your order at checkout.

Read our full Terms & Conditions.

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